The bright future of Fin-tech for 2019
Fintech is on an upward swing and there’s no sign of it slowing down for 2019. In fact, we’re expecting one of the most exciting years yet. With the rise of emerging technologies and deal hubs expanding globally, more and more markets are ready for a Fintech invasion.
Here are 10 Fintech trends to keep an eye on this year.
Many people are ditching paper payment in lieu of the lighter, streamlined, digital version and we expect this trend to keep rising in 2019. Innovations like digital wallets and contactless payment tools have transformed the way we shop and interact with our money. If you’ve ever gone through the checkout with a full cart of groceries only to realize you forgot your debit card, then you understand how liberating this can be. With digital wallets, everything you need (including those coveted loyalty cards) is literally in the palm of your hand.
Cryptocurrency has been a huge driver of innovations in the Fintech industry and its rapid growth is affecting all areas of payment transactions, from sending and receiving payments to new collaborations.
Blockchain technology is moving so fast, we’re having a hard time keeping up; many new innovators are waiting on the sidelines for legal constraints to lift. The potential is huge, and with the big banks exploring this technology as a means to facilitate payments, investments and pay-off loans, we don’t see the crypto market slowing down any time soon. Millennials in particular are big adopters of virtual currency and are more willing to support startups in this area. Blockchain technology will be a big influencer on Fintech advancements in 2019.
Platform as a Service (PaaS) solutions were commonly used to free-up developers’ time by taking-on tasks like configuring and maintaining applications. Today, PaaS vendors are taking things a step further, offering smart solution for collaboration, deployment, configuration and resource management. The transition of these core processes to PaaS providers is a good indication that other areas of business, like risk management, billing and payments, and clients services, will migrate as well.
When you consider that AI is in its infancy, the prospects for growth are pretty exciting. Voice technology is one area we’re seeing robotics take over in the financial industry. Virtual assistants are replacing humans to respond to loan queries, calculate income and savings projections, and even to advise on investments.
Looking at Bank of America’s virtual assistant, Erica, we can see how successful this technology is at cutting down processing time, admin costs and building customer loyalty.
Companies like PC Financial and Tangerine are showing us just how flexible digital banking can be – and they’ve been smart in their strategies to transition those who are afraid to lose a brick-and-mortar location. As Fintech progresses, we’ll be seeing a surge in digital-only banking from both existing banking institutions as well as new players.
The benefits of process automation in the financial industry reach far beyond cost-savings. A few of the advantages include faster delivery of products and services, higher returns, seamless cross-selling, and improved customer satisfaction. It seems like a no-brainer, but there are still a few limitations. We need more comprehensive case studies and knowledgeable specialists to help with deployment; still, we expect total automation to takeover a lot of mindshare in 2019.
What this means for you
If you’re thinking about how to adjust your corporate strategy to incorporate Fintech trends, then you’re already on the right track. Start by making sure you’re equipped with the expertise to meet today’s evolving digital and security demands – whether that means adding to your team or supporting continued education. Then start evaluating ways you can use technology to improve service and cut costs – just make sure client experience isn’t compromised in the process.